Privacy Policy

Last updated: March 7, 2026

Who we are

HelpIRL LLC ("HelpIRL," "we," "us," or "our") operates the website helpirl.com. This Privacy Policy describes how we collect, use, and protect your information when you use our website and services.

Information we collect

Contact form submissions

When you submit our contact form, we collect your name, email address, and message. This information is stored in a secure database and used solely to respond to your inquiry.

SMS notifications

If you opt in to SMS notifications, we collect your phone number. We use this to send you account notifications such as search result alerts. Message frequency varies but is typically 1–2 messages per day. Message and data rates may apply.

Automatically collected information

We may collect standard web server logs including IP addresses, browser type, and pages visited. This information is used for security monitoring, troubleshooting, and site improvement only.

Cookies and analytics

The website may use cookies or similar technologies to improve user experience and understand how visitors use the site. These cookies do not identify you personally. Our hosting and infrastructure providers may also set cookies for performance and security purposes.

How we use your information

  • To respond to your contact form inquiries
  • To send SMS notifications you have opted in to receive
  • To operate and improve our website
  • To comply with legal obligations

Information sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with service providers who assist us in operating our website and services (such as hosting and SMS delivery), subject to confidentiality obligations.

SMS messaging

By opting in to SMS notifications, you consent to receive text messages from HelpIRL at the phone number you provide. You can opt out at any time by:

Reply HELP to any message for assistance, or contact info@helpirl.com.

We will not use your phone number for marketing purposes. SMS consent is not a condition of purchase or use of our services.

Data security

We use industry-standard security measures to protect your information, including encrypted connections (TLS) and secure cloud infrastructure. However, no method of transmission or storage is 100% secure.

Data retention

We retain contact form submissions and phone numbers for as long as necessary to provide our services.

Your rights

You may request access to, correction of, or deletion of your personal information at any time by contacting info@helpirl.com.

Children's privacy

This website is not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact info@helpirl.com so we can remove it.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

Contact us

If you have questions about this Privacy Policy, contact us at info@helpirl.com.